Terms and Conditions

  1. Detailed description of goods and/or services
    EcoFusion Sales is a business in the Airconditioning industry that sells online.
  2. EcoFusion Sales Ecommerce Delivery Policy
    This delivery policy is hereby incorporated into and forms part of our agreement with all EcoFusion Sales customers. It is only valid for merchandise purchased on the EcoFusion Sales website (www.ecofusion.app) and outlines all important information related to the swift and secure delivery of your purchases.

    1. EcoFusion Sales only delivers to supplied physical addresses within the Republic of South Africa, either door-to-door or door-to-counter, depending on where you’re located.
    2. Items will be delivered to the physical address specified during the checkout process. Should no party be present at the specified address for collection at the time of delivery, drivers will retain the parcel(s), and then telephone to reschedule the delivery date or return later that day, if possible.
    3. For same-day deliveries (Gauteng Province only), orders must be made on the EcoFusion Sales website by 13:00. All deliveries made thereafter will follow a 24-hour delivery timeframe.
    4. Same-day deliveries with be delivered to their respective recipients by 16:30, unless otherwise stated.
    5. Currently, same-day deliveries are only available for the Gauteng Province area. Deliveries for Durban and its surrounding areas will follow a 24-hour delivery timeframe from the date of order. Deliveries for Cape Town and its surrounding areas will follow a 48-hour delivery timeframe from the date of order.
    6. In accordance with South African COVID-19 Lockdown Regulations, no after-hours will be made to any part of the country.
    7. Where delays and out-of-stock situations occur, every reasonable effort will be made to inform you if there will be a substantial delay in your delivery.
    8. All EcoFusion Sales employees undergo daily screening for COVID-19 symptoms, which includes body temperature checks, which are not to exceed 37 °C. Any individuals showing potential signs of Coronavirus infection will be required to return home for self-quarantine and will not be permitted to enter the EcoFusion Sales premises or resume any official duties.
    9. All EcoFusion Sales goods and work areas are sanitised following guidelines published by the National Department of Health, before leaving the warehouse or depot.
    10. All EcoFusion Sales employees are required to wear face masks that cover their nose and mouth to prevent the spread of COVID-19 infection. Hands are to be washed regularly with soap and water, and disinfected with hand sanitiser between each delivery.
    11. EcoFusion Sales COVID-19 Safety Protocols
      1. Drivers have received training and instruction on how to maintain adequate social distancing from package recipients during the delivery process.
      2. Upon receipt of delivery, all customers are required to wear protective cloth masks that cover their face and nose. Customers must maintain at least one and a half metres distance from delivery personnel.
  1. Export restriction
    The offering on this website is available to South African clients only.
  1. Return and Refunds policy
    The provision of goods and services by EcoFusion Sales is subject to availability. In cases of unavailability, EcoFusion Sales will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.Our Samsung and Alliance aircon products cover a 5 year warranty provided that the unit is installed by an installation company authorised by EcoFusion Sales the unit is serviced as per the warranty card guidelines; and the customer registers their product on www.fourwaysaircon.co.za or www.allianceair.co.za. All other warranties are as stipulated on the EcoFusion Sales website.
  1. Customer Privacy policy
    EcoFusion Sales shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  1. Payment options accepted
    All payments go through PayGate payment gateway and have various options such as credit card, debit card, EFT etc.
  1. Card acquiring and security
    Card transactions will be acquired for EcoFusion Sales via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  1. Customer details separate from card details
    Customer details will be stored by EcoFusion Sales separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  1. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  1. Responsibility
    EcoFusion Sales takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  1. Country of domicile
    This website is governed by the laws of South Africa and EcoFusion Sales chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Suite 74, Private Bag X7, North Riding, 2162.
  1. Variation
    EcoFusion Sales may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  2. Company information
    This website is run by EcoFusion Sales Airconditioning (private company) based in South Africa trading as EcoFusion Sales and with registration number 2007/004732/07 and RGD Perry; GAG Takis; D Nunes (Directors).